Cannot access Media library folders

Incident Report for Foleon

Resolved

This incident has been resolved.

Posted May 11, 2023 - 16:47 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 11, 2023 - 16:40 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 11, 2023 - 16:39 CEST

Investigating

We are currently investigating an issue, which blocks users from accessing folders in Media library.
A workaround, for now, is to refresh the Editor to access the folder.
Updates will follow.

Posted May 11, 2023 - 16:22 CEST

This incident affected: Foleon Docs.